Privacy Policy

Introduction

Welcome to the Privacy Policy for Wok & Roll. We are fundamentally committed to protecting the privacy and security of our customers' personal information. This policy outlines how we collect, use, protect, and handle your personal data when you order from our menu, use our website, or interact with our customer support. Your trust is the foundation of our business, and we take our responsibility to protect your data with the utmost seriousness.

Information We Collect

To prepare and deliver your authentic Chinese food order, we may collect and process the following information:

• Contact & Delivery Details: Your full name, email address, phone number, and physical delivery address. These are essential for us to deliver your order and communicate with you about it.
• Order History: Details of your past orders with us, including the dishes you've selected, customizations, and frequency. This helps us provide a better experience and allows for easy reordering.
• Payment Information: Your payment details are processed securely by our certified third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
• Dietary & Allergen Information: Any dietary requirements, allergies, or preferences you choose to disclose when placing an order. This information is critical for your safety and is handled with extreme care by our kitchen staff.
• Account Information: If you create an account, we store your login credentials securely to provide you with access to your order history and saved addresses.
• Catering & Event Details: For large or corporate orders, we may collect information related to the event, such as the company name, event date, and specific delivery instructions.
• Technical Data: Your IP address, browser type, and operating system when you visit our website, collected for security, performance, and analytical purposes.
• Website Usage Analytics: Anonymized data collected via cookies and similar technologies to improve our website's functionality, user experience, and the relevance of our menu presentation.
• Customer Feedback: Reviews, ratings, testimonials, and feedback provided to our team or through our website, which helps us improve our food and service.

How We Use Your Information

Your data is essential for us to perform the following functions:

• To process, prepare, and deliver your food order accurately and efficiently.
• To manage your customer account, providing access to your order history and simplifying the reordering process.
• To improve our menu, recipes, and services based on customer interactions and feedback.
• To communicate with you regarding your order status, delivery updates, and (with your explicit consent) newsletters about new dishes, special offers, or seasonal menus.
• To provide swift and effective customer support for any inquiries or issues.
• To prevent fraudulent activity and ensure the security of our customers and our ordering platform.
• To comply with all applicable legal, financial, and food safety record-keeping obligations.

Data Security

We implement rigorous, state-of-the-art security measures to protect all customer data. This includes end-to-end SSL/TLS encryption for all data transmitted to and from our website, secure cloud infrastructure for order and customer records, and strictly limited, role-based internal access to sensitive information like dietary notes. All personal details are treated with the utmost confidentiality and protected by robust technical and procedural safeguards.

Data Sharing

To fulfill our service, we must share necessary information with essential, trusted partners. These include our third-party payment processors who securely handle your transactions and our technology partners who help power our website and analytics. We only provide these partners with the information essential to perform their specific service. For example, our kitchen staff see your order details and dietary notes, but not your payment information. We may be required to disclose certain data to law enforcement or health authorities if compelled by law. We will never sell your personal data to third-party marketers.

Your Rights

As a customer of Wok & Roll, you have the right to:

• Request access to the personal data and order history we hold about you.
• Update or correct your personal information, such as your delivery address or phone number, at any time through your account settings or by contacting us.
• Opt out of promotional marketing communications by using the "unsubscribe" link provided in every email newsletter.
• Request the deletion of your account and personal data, subject to our legal obligations to maintain certain records for a specific period (e.g., for financial auditing and food safety traceability).
• Request the modification or removal of any reviews or testimonials you have submitted.
• Manage your cookie preferences through your web browser's settings or our cookie consent banner.
• Continue to receive essential service-related communications (such as order confirmations and delivery alerts) even if you opt out of marketing emails.

Changes to Our Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any significant revisions will be communicated to our customers via email or a prominent notification on our website. The "Last Updated" date at the top of this policy will always reflect the latest version. Your continued use of our services after such changes constitutes your acceptance of the new policy.