Let's Talk Food
Great food sparks great conversation. This page is your direct line to our team. Whether you have feedback on your last meal, a grand idea for a catered event, or a simple question, we're here to listen. Your connection with us is as important as the quality of our ingredients. We look forward to hearing from you.
Direct Lines to Our Kitchen & Team
To ensure your message gets to the right person quickly, please use the channels below. If you're contacting us about an existing order, please have your order number (e.g., #WR12345) ready for faster service.
Catering & Event Inquiries
This is where your vision for a delicious event comes to life. Our catering specialists are ready to help you plan everything from an office lunch to a large celebration. Use this email to start the conversation and schedule a planning call.
[email protected]Order Issues & Immediate Assistance
For any urgent issues with an order that is in progress or has just been delivered, this phone line is the fastest way to reach us. Our on-duty support team can assist with delivery status, missing items, or any other immediate concern.
+91 05140 97453Kitchen & Support Hours
Our kitchen and phone support team operate during the hours listed below. All email inquiries will be addressed with a personal response within 2 business hours during this timeframe. Online ordering is available 24/7 for scheduled deliveries.
Mon - Sun: 11:00 AM - 10:00 PM (Local Time)
We are open on most public holidays, with special hours announced on our homepage.
Send a General Message
For non-urgent matters, from feedback about our food to questions about our sustainability practices, this form is the best way to reach us. We value your input and promise a personal response within one business day.
Our Customer Service Pledge
An exceptional meal deserves exceptional service. Our commitment to you extends beyond the kitchen and is defined by a simple set of promises.
The 2-Hour Response
We value your time. Any email or form submission sent during our business hours is guaranteed a thoughtful, personal response from a member of our team within two hours. No automated replies, no long waits. Just a real person, ready to help. This is our commitment to being attentive and reliable from the moment you reach out.
Empowered Problem Solvers
You won't be passed from department to department. Our customer support team is trained and empowered to solve problems effectively on the first contact. They have the authority to make things right, whether it's correcting an order or addressing a service issue. Our goal is a swift and satisfactory resolution, every time.
Your Feedback Drives Us
Your opinion is our most valuable ingredient for improvement. We don't just collect feedback; we actively analyze it and act on it. Whether it's a suggestion for a new dish, a comment on our packaging, or an idea to improve our website, your insights are discussed in our weekly team meetings and directly influence our evolution.
A Partnership for Your Business
Elevate your corporate lunches, team meetings, and client events with Wok & Roll. We specialize in providing reliable, high-quality, and delicious catering solutions for businesses. We understand that the food you provide is a reflection of your company, and we are committed to upholding the highest standards of excellence on your behalf.
Our corporate partnership program is designed for simplicity and value:
- Customizable Menus: We work with you to create menus that fit your budget and cater to all dietary needs, including extensive vegetarian, vegan, and gluten-free options.
- Reliable, On-Time Delivery: Punctuality is paramount. Our logistics team ensures your order arrives exactly when you need it, professionally presented and ready to serve.
- Effortless Ordering & Invoicing: We offer dedicated account management and simple invoicing options to streamline the process for your administrative team.
- Volume-Based Discounts: We value long-term partners and offer preferential pricing for recurring or large-volume orders.
To begin, please select "Partnership Inquiry" in our contact form or email our catering team directly. Our B2B specialist will be in touch to discuss your company's needs.
Planning Your Perfect Catering Order
To make our initial catering conversation as productive as possible, we invite you to consider these points. This helps us craft the perfect culinary experience for your event much faster.
1. Define Your Event's Scope
Start with the basics. What is the nature of the event—a casual team lunch, a formal client presentation, or a large company-wide celebration? What is your estimated guest count? Knowing the scale and tone of your event allows us to recommend the most appropriate dishes and service style, whether it's family-style platters for sharing or convenient, individually packed meal boxes for a grab-and-go setting.
2. Consider Your Guests' Palates
Think about the dietary landscape of your group. Do you have a significant number of vegetarians or vegans? Are there any known severe allergies (e.g., peanuts, gluten) we must be aware of? Providing this information upfront is crucial and allows us to design a balanced, inclusive menu where every single guest feels catered to and can enjoy their meal with confidence and peace of mind.
3. Set a Clear Budget & Style
Having a general budget in mind (e.g., price per person) is incredibly helpful. It enables us to propose a menu that delivers the maximum impact and value for your investment. Also, consider the desired service style. Do you need disposable plates and cutlery? Are drinks and desserts required? Thinking through these practical details ensures our proposal is comprehensive and perfectly aligned with your needs.
Frequently Asked Contact Questions
For any urgent issue, such as receiving the wrong item or a problem with the delivery itself, please call our support line at 1-800-WOK-ROLL immediately. This allows us to resolve the problem in real-time. For non-urgent feedback about food quality or your overall experience, using the contact form with your order number is perfect. This ensures your feedback is documented and reviewed by our management team.
For standard catering orders of up to 30 people, we kindly request at least 48 hours' notice. For larger or more complex events (30+ people or requiring significant customization), we recommend contacting us at least one week in advance. This gives our catering specialists ample time to work with you to craft the perfect menu and ensure we can source all necessary fresh ingredients for your event.
We're sorry for the trouble! Please use the contact form and select "Website/Technical Issue" as the subject. In your message, be as specific as possible: describe what you were trying to do, what happened, and what device and browser you are using (e.g., "iPhone with Safari," "Windows PC with Chrome"). This information is invaluable for our tech team to diagnose and fix the issue quickly.
We are always looking for passionate, talented people to join our team, from chefs to delivery drivers to customer support specialists. While we don't have a public careers page yet, you can send your resume and a cover letter detailing your area of interest to . We keep all promising applications on file and will reach out when a suitable position opens up.
We'd be delighted to connect with you. Please direct all media, press, and collaboration inquiries to . This inbox is monitored directly by our marketing and communications team, who can provide you with information, high-resolution images, and arrange interviews or tastings.
For same-day orders significantly larger than a typical family meal (e.g., for more than 15 people), we highly recommend calling us directly as early in the day as possible. While our online system may accept the order, a direct call allows our kitchen manager to confirm we have the immediate inventory and staff capacity to execute your large order without impacting service for other customers. This ensures a smooth process for everyone.
We love that you're thinking of us! While we cannot accommodate off-menu requests for standard delivery orders due to inventory and workflow constraints, we absolutely welcome these suggestions as feedback. Use our contact form to tell us what dishes you'd love to see! We regularly review these requests when developing our seasonal specials and potential new permanent menu items.
We are always interested in connecting with local, sustainable, and organic producers who share our commitment to quality. Please send an introduction and a product list to . Our head chef and operations director review all inquiries and will be in touch if your products align with our current needs and sourcing philosophy.